Terms & conditions

Please read these terms and conditions carefully as you will be bound by them. A contract between you and The Sandy Duck will come into existence on the date on which you reserve a room with us. Your contract is with The Sandy Duck Ltd.

 

Check-in/Check-out

Check-in is from 3pm-6pm. Should you be arriving before 3pm you are welcome to park up and go off to explore Falmouth . We are sometimes able to accommodate an earlier check in so do let us know if this is the case. Should you be arriving after 6pm or prefer a contactless check in please let us know and we can send you codes to access the property. We are unable to accommodate arrival after 6pm without prior arrangement. Check out is by 11am. 

 

Bookings

Rooms may be reserved with a valid credit or debit card. The full amount of the stay will be charged to the card on file 7 days prior to check in. Any additional charges shall be charged upon check out or becomes payable to us in accordance with our cancellations policy (see below).

Payment can be made by debit or credit card. A minimum 2 nights stay is required during high season (May-October) and bank holiday weekends.

We welcome families of all ages. Please note our access statement for suitability. We can accommodate a cot on request subject to availability in rooms 1, 3, 4, 5 and 8. Room 8 also has a sofa bed.

Confirmation of your booking will be sent by email subject to your providing a valid email address.

 

Registration

We are required by law to maintain a register of our guests. Residents of the United Kingdom shall provide their full names and nationality. All other guests must provide their full name, passport number, place of issue and details of their next destination. You agree we may retain this information for up to 12 months.

 

Room Rates

Rates are per room per night for 2 people and include breakfast, WIFI, daily housekeeping and VAT.

For single occupancy please deduct £10. Room rates are subject to change.

Our maximum occupancy per room is as follows:

Room 1 – 2 (plus one cot on request)
Room 2 - 2
Room 3 - 2 (plus one cot on request)
Room 4 - 2 (plus one cot on request)
Room 5 – 2 (plus one cot on request)
Room 6 - 2
Room 7 - 2
Room 8 – 3 (plus one cot on request)

We accept all major Credit and Debit cards. A 2% transaction fee will apply for Credit cards.

 

Cancellations

In the event of a cancellation the following policy applies.

Cancellations must be made in writing by email at least 7 days prior to the arrival date. Any cancellations made before this time will not incur any charges.  Given the uncertainty of the current climate should you need to cancel 7 days or less prior to check in day we will offer you a credit voucher amounting to amount of your stay minus a £25 admin fee to use within 6 months. This offer for credit is valid until 30/11/20 and shall be reviewed thereafter. Should we be unable to open due to government restriction increases then there will be no charges for cancellations and any payments will be refunded in full. We ask all guests to not travel should they have any symptoms of COVID-19 however minor or should they have been in contact with a person who has tested positive for COVID-19 within the last 14 days.

We recommend you take out Travel insurance to cover the costs of cancellation, however unlikely you think it may be.

 

Parking

We provide complimentary parking on site to our guests strictly subject to availability. We cannot guarantee a parking space however there is ample free street parking outside the property. Cars and their contents are parked entirely at the car owners’ risk.

 

Damage & Smoking

We reserve the right to make a charge of up to £250 for any damage caused to a room by a guest, this includes damage caused by spillage or vomiting sickness. The Sandy Duck is a strictly non-smoking establishment anywhere in the building and its grounds. Should you smoke in your room our fire system will trigger and we will charge you £100 to your card for having to undertake a deep clean of your room.

 

Disability Access

Due to the original layout and design of our property, we are unfortunately unable to offer easy access for guests with mobility issues. We invite our guests to discuss their specific needs in advance of their booking in order to give us the possibility to assist where possible and establish whether our property will be suitable for their needs.

Please note In the case of unforeseen circumstances The Sandy Duck reserves the right to reallocate you to another room if necessary.