Terms & conditions
Please read these terms and conditions carefully as you will be bound by them. A contract between you and The Sandy Duck will come into existence on the date on which you reserve a room with us. Your contract is with The Sandy Duck Ltd.
Check-in is between 3pm – 6pm. If you wish to arrive before 3pm you are welcome to leave your car in our car park subject to availability. If you are likely to arrive after 6pm you will be able to use our key-safe facility, please ask us for details. We are unable to accommodate check in after 7pm without prior arrangement, we are grateful for you consideration. Check out is by 11am.
Rooms may be reserved online with a valid credit or debit card. A non-refundable deposit of the firsts nights stay is requested in order to reserve your room. Full payment is due on departure or becomes payable to us in accordance with our cancellations policy (see below).
Payment on departure can be made by debit, credit card or cash. A minimum 2 nights stay is required during high season (May-October) and bank holiday weekends.
We welcome families of all ages. Please note our access statement for suitability. We can only accommodate a cot in rooms 5 and 8. Room 8 also has a sofa bed.
Confirmation of your booking will be sent by email subject to your providing a valid email address.
We are required by law to maintain a register of our guests. Residents of the United Kingdom shall provide their full names and nationality. All other guests must provide their full name, passport number, place of issue and details of their next destination. You agree we may retain this information for up to 12 months.
Rates are per room per night for 2 people and include breakfast, WIFI, daily housekeeping and VAT.
For single occupancy please deduct £10. Room rates are subject to change.
Our maximum occupancy per room is as follows:
Room 1 – 2
Room 3 - 2
Room 4 - 2
Room 5 – 2 (plus one cot on request)
Room 6 - 2
Room 7 - 2
Room 8 – 3 (plus one cot on request)
We accept all major Credit and Debit cards. A 2% transaction fee will apply for Credit cards.
In the event of a cancellation the following policy applies.
Please note deposits are non-refundable. Cancellations must be made in writing by email or letter at least 28 days prior to the arrival date. These will not incur any further charges. Cancellations received after this will be charged for any nights we are unable to re-let the accommodation. We will endeavour to re-let any cancelled accommodation. We recommend you take out Travel insurance to cover the costs of cancellation, however unlikely you think it may be.
We provide complimentary parking on site to our guests strictly subject to availability. We cannot guarantee a parking space however there is ample free street parking outside the property. Cars and their contents are parked entirely at the car owners’ risk.
Damage & Smoking
We reserve the right to make a charge of up to £250 for any damage caused to a room by a guest, this includes damage caused by spillage or vomiting sickness. The Sandy Duck is a strictly non-smoking establishment anywhere in the building and its grounds. Should you smoke in your room our fire system will trigger and we will charge you £100 to your card for having to undertake a deep clean of your room.
Due to the original layout and design of our property, we are unfortunately unable to offer easy access for guests with mobility issues. We invite our guests to discuss their specific needs in advance of their booking in order to give us the possibility to assist where possible and establish whether our property will be suitable for their needs.
Please note In the case of unforeseen circumstances The Sandy Duck reserves the right to reallocate you to another room if necessary.